Questions, answered.
The important details about purchasing, activating, and using MuxScope.
Is downloading video legal?+
It depends on the content, your permission, the source platform’s terms, and local law. Use MuxScope for your own uploads, public-domain or appropriately licensed media, and content you are authorised to save.
Can MuxScope download DRM-protected video?+
MuxScope supports authorised downloads from compatible DRM-protected DASH and MPD sources. DRM systems, websites, and source policies vary, so no downloader can guarantee every protected video. Only download content you own or have permission to save.
What does one purchase include?+
One access code valid for the displayed access period on one Windows or macOS computer. It includes unlimited downloads and every quality option available for the source video.
Is this a subscription?+
No. It is a one-time payment with no automatic renewal. You can choose to purchase again after the access period ends.
When will I receive my access code?+
It appears on the payment-success page immediately after verification and is also sent to the email address entered at checkout.
Can I move my access code to a new computer?+
Access codes bind to the first computer that activates them. Contact support with your purchase reference if you replace or reset your computer.
Does 4K work for every video?+
MuxScope can download up to 4K when the source provides that quality. It cannot create quality that is not present in the original source.
Which formats can MuxScope inspect?+
MuxScope supports YouTube videos and video sources delivered through HLS, DASH, and MPD manifests. Available video quality and audio tracks depend on what the source provides.
What if payment succeeds but I see no access code?+
Wait a moment and check your email, including spam. If it is still missing, contact support with your payment or purchase reference.